Return Guidelines

At Olympussslot, your satisfaction is our priority. If you are not pleased with your purchase, we offer a straightforward returns policy. Please refer to the guidelines below:

1. Criteria for Returns:

To be eligible for a return, items must be in the same condition as received, unused, and in their original packaging. Customized or personalized items are returnable only if defective or damaged upon arrival.

2. Return Period:

You have 14 days from the date of delivery to initiate a return. Please contact our support team promptly to begin the return process.

3. Return Procedure:

Contact our customer service at email for a return authorization. Pack the item securely in its original packaging with all accessories included. Label the package with the return authorization number. Send the package back via a trackable method. The customer is responsible for return shipping costs unless the return is due to an error on our part.

4. Refunds and Exchanges:

We will inspect your returned item upon arrival and proceed with processing either a refund or an exchange. Refunds are issued to the original payment method within 5-7 business days. Availability of replacement items is subject to stock levels; if not available, alternatives or refunds will be provided. Original shipping charges are non-refundable except in cases of returns due to our error.

5. Defective or Incorrect Items:

If you receive a damaged or incorrect item, contact our customer service immediately with detailed images and a description of the issue. We will handle the return shipping costs for defective merchandise and arrange for your refund or replacement.

6. Non-returnable Items:

Certain products, like undergarments, are not eligible for returns due to hygiene concerns. Please refer to individual product details or consult our customer service for information.

7. Return Policy Exclusions:

Items purchased from external sellers or third-party vendors are not eligible for returns through our store. Please review the return policies of these third parties.

If you require additional information or assistance with a return, do not hesitate to contact our customer support at [email protected]. At Olympussslot, we are committed to providing excellent customer service and ensuring your complete satisfaction.